Taylor Wofford. writing at Motherboard:
I find Twitter’s situation to be of their own making. They never concretely set out a set of rules. When I first started the forums, I wrote four pages of rules and a catch-all at the end: If there’s something else we don’t like, we’re going to ban you. We have every right to ban you and that’s it. With Twitter, they never defined anything. They never said what’s allowed, what isn’t allowed, what will happen. They just kind of floated around. If something got really out of hand they would get rid of it, but since they had no concrete rules, they had no active moderation, people didn’t know what was or what wasn’t allowed. They dug their own grave and now they’re way too far into it to dig out.[…]
It was an insane amount of work. You’re trying to do your best to make the place better and you’re getting shit on constantly. There’s just no way to win, so you just do your best to enforce the rules that everyone agreed on and hope that some lunatic who got banned doesn’t try to post your address, which has happened to most of them.
I’m not sure how many of you remember Something Awful or the internet in the early 2000s, but as someone that ran a website and forum during that period, I related to a lot of this article. I never spent much time around these specific forums, but faced many of the same challenges at AP.net.